Companion
Your cover
Built for WhatsApp

WhatsApp for business,
built for teams

WhatsApp for business, done properly for a team. Staff keep their own numbers; the business gets one shared inbox, automated follow-ups, a chatbot and payments in the chat. From £49 a month.

    Features

    WhatsApp for business, built for a team, not one phone

    WhatsApp Business was built for one person with one phone. Here is what changes when there is a team, a backlog, and real money moving through those conversations.

    Every conversation in one shared inbox and WhatsApp CRM

    Those threads live on your staff’s phones today, where nobody else can see them, cover them or report on them. Connect the numbers they already use and every conversation lands in one inbox, with owners, notes and a history that stays when people leave.

    Read more about the shared inbox

    WhatsApp automated messages that run themselves

    On its own, WhatsApp expects you to remember the quote to chase and the reminder to send. Set the intent once and it happens for every customer, including on the weeks you are far too busy to think about it.

    Read more about automation

    Sell without sending them elsewhere

    Every jump out of the chat — to a PDF, a portal, a payment page on an unfamiliar domain — asks the customer to trust you again. Send products, take payment and book the job inside the thread, in WhatsApp’s own interface.

    Read more about in-chat actions

    A WhatsApp chatbot that knows your business

    An AI assistant that answers the routine questions from your own catalogue, orders and FAQs, day or night, and hands the conversation to a person the moment it is unsure.

    Read more about the AI assistant
    Analytics

    The numbers WhatsApp never gave you

    Once every conversation runs through one inbox, the work becomes countable: what chat is worth, who is answering, and how fast. Manage WhatsApp like the sales channel it already is.

    This weekLomond Kitchens · sample data
    Sales through chat£14,280+12% on last week
    Conversations answered98%202 of 206
    First reply under 5 minutes82%Median 2m 12s
    Active reps4 of 5Signed in this week

    Sales through chat, by day

    MTWTFSS

    By rep

    Amy Fletcher£6,140
    Jon Reid£4,520
    Danny O'Neill£2,380
    Sofia Kaur£1,240

    Sample data. Your own dashboard fills from your conversations from the day you connect.

    What chat brings inEvery payment link is counted against the rep who sent it, so WhatsApp finally shows up as revenue.
    How fast you answerMedian first reply, and the share answered inside five minutes and inside the hour, for the team and for each person.
    Who is carrying the loadSee who is busy, who has gone quiet, and which conversations nobody has picked up yet.
    The difference

    Same WhatsApp. Now run like a business.

    Your team keeps answering customers on WhatsApp, on the phones they already use. What changes is what the business can see, cover and prove.

    With Companion
    Without Companion
    One shared inbox
    Every number and every teammate in one place
    Chats split across personal phones
    Automated follow-ups
    Sent on schedule, stopped the moment they reply
    Whatever someone remembers to send
    Analytics on every chat
    Response times, volumes and outcomes, per person
    No idea what is going on
    Selling in the chat
    Product cards and payment links in the thread
    Screenshots, PDFs and links elsewhere
    Your tools, connected
    Store, CRM and stock live in the conversation
    Copying details between apps
    Handover
    Assign, tag and pick up any conversation
    Whoever answered first owns it
    Search and history
    Every conversation searchable, with an audit log
    Gone when a phone or a person goes
    Security
    Official WhatsApp API, encrypted, UK-hosted
    A consumer app with no controls
    Getting started

    Four steps to your first message

    From connecting a number to your first automated follow-up. Your team keeps working the way they already do, and the whole business gets one shared inbox.

    1. Connect your numbers

      Link the WhatsApp numbers your team already uses. Their contacts, message history and business identity stay exactly as they are, on the same handsets.

    2. Connect your tools

      Bring in your store, your CRM, your inventory system. Over 50 connectors mean the products, prices and details you send in a chat are the ones already running your business.

    3. Write your messages

      Set up approved templates, follow-up sequences and guided flows. Decide the timing once and preview the whole thing before a single customer sees it.

    4. Go live and watch it

      Conversations land in the shared inbox from every connected number. Assign them, cover for each other, and see delivery, replies and response times as they happen.

    Integrations

    Over 50 connectors, and counting

    All the major e-commerce platforms, CRMs, inventory and accounting systems, and more. A WhatsApp conversation updates the rest of your stack without anyone retyping it.

    See integrations Book a demo
    ShopifyStripeSquareBigCommerceCalendarHubSpotSlackZapierXeroCalendlyMailchimpNotion
    Data and security

    Customer conversations are sensitive

    Companion is built so that what your customers tell you stays between you and them — and stays under your control.

    Two colleagues smiling as they review a customer conversation together at a laptop Official Cloud API

    Data controls

    Storage regionUK · London
    Model trainingOff — always
    Access6 teammates

    Built on the official WhatsApp Business API

    We run on Meta's Cloud API (the WhatsApp Business Platform), not an unofficial workaround. Your number stays verified, your green tick stays put, and nothing risks a ban.

    Your customer data stays yours

    Conversations are stored in the UK (London) by default and never leave your workspace. Export everything or delete it outright, any time, without asking us.

    Encrypted in transit and at rest

    Every message is encrypted on the way in and on the way out. Only the teammates you invite can open a conversation, and every action is logged.

    Never used to train models

    Your chats and your customers' details are not used to train our models — or anyone else's. No exceptions buried in the small print.

    No training with your data
    GDPR compliant
    UK data residencyLondon by default
    Official Cloud APIMeta WhatsApp Business Platform
    DPA availableRead it in full
    FAQ

    Questions, answered

    Do I need a new WhatsApp number to use Companion?

    No. Your team keep the numbers they already use, on the phones they already carry. We connect each one to the platform through WhatsApp Coexistence, so contacts, chat history and business profile stay exactly as they are. There is no new number to announce and nothing for your customers to save.

    Can my staff carry on using the WhatsApp Business app?

    Yes, and most do. They reply from their own phone exactly as they do today, and the same conversation appears in the shared WhatsApp inbox at the same time. Nothing to migrate, and no new app to force on people who did not ask for one.

    Can several people use one WhatsApp Business account (WhatsApp Business multiple users)?

    Yes. Companion gives a team one shared inbox across every connected number, with an owner on each conversation, internal notes and the full history. Staff on their own numbers and a front-desk number all land in the same place, on the web and in the iPhone app.

    How much do WhatsApp Business messages cost in the UK?

    Meta bills you directly at its published rates: in the UK a utility message is about 1.6p and a marketing message about 3.8p, and replies to a customer within 24 hours are free. Companion never adds a mark-up. Our plans start at £49 a month for the workspace.

    How long does setup take, and will you help?

    Connecting a number takes minutes. Bringing in your catalogue and building your first automated follow-up usually takes an afternoon, and we will do it with you on a call. No developer is needed.

    Can I send WhatsApp marketing messages to customers who have opted in?

    Yes. Companion sends through the official WhatsApp Business Platform, on templates Meta has approved, at the volumes Meta permits. You are responsible for having opt-in from the people you message; we handle the templates and the messaging rules that go with them.

    How does WhatsApp automation work in Companion?

    A workflow is a series of timed messages triggered by something happening: a quote sent, an enquiry received, a booking made. When the customer replies, the sequence stops itself, so nobody is chased about something they have already answered.

    Which tools does Companion integrate with?

    Shopify, WooCommerce, Square for payment links and your calendar, plus over 50 connectors covering the major e-commerce platforms, CRMs, inventory and accounting systems. The products and prices you send in a chat are the ones already running your business. There is a custom API too.

    Where is my data stored, and is Companion GDPR compliant?

    Your data is stored in the UK, in London. Companion is GDPR compliant, offers a data processing agreement, never uses your customer conversations to train AI models, and deletes your data outright when you ask. Messages go out from your team’s own numbers, never a generic line.

    Book a meeting

    Let’s find a time

    Pick a slot that suits you — we will connect one of your numbers, build your first flow with you, and have you answering customers before the call is over.

    Companion A shared WhatsApp inbox for teams. Follow-ups, flows and every conversation in one place.
    Product demo 30m Quick intro 15m
    MetaVerified Meta Tech Provider